Packserv’s Clients and Success Stories
Some of Packserv's clients
Bippi Foods
Daris Kitchen
Greencorp Marine
Twisted Healthy Treats
Henkel
De Lorenzo
Nowchem
New Directions Australia
Bio-Cosmetics Lab
Vanessa Megan
Campbell Chemicals
Fresh Fodder
Global Colours
Kielty Irish
Good Spirits CO.
Pinnacle Brews
Educational Vantage
Roccoco Botanicals
Lawn Solutions
Vida Labs Australia
Nature's Shield
The Food Company
Rocky Point
Drunken Sailor
Case studies
Nature’s Shield
Business Background
Nature’s Shield, founded in 2015, is an Australian company specialising in natural and organic products for people, plants, and animals. Originally starting with organic black seed oil, the brand has expanded its range and grown through health food stores and distributors, earning a reputation for high quality and trust among customers.
The Challenge
As demand increased, Nature’s Shield’s semi-manual packaging processes couldn’t keep up with growing production needs. They needed a solution that would improve efficiency, maintain product quality, and provide reliable local support.
The Results
By investing in a complete automated packaging line from Packserv, including a filler, capper, labeller, conveyors, infeed, and outfeed tables, Nature’s Shield more than doubled its output speed. Automation delivered both speed and accuracy, ensuring consistently well-presented products ready for market.
Why it Worked
Packserv’s machinery offered the right balance of quality, performance, and price, backed by responsive local service. This combination gave Nature’s Shield confidence to scale production while staying true to their promise of superior, affordable products.
The Food Company
Business Background
The Food Company has been producing premium condiments for more than 45 years, serving retail, wholesale, and food service markets locally and internationally. As a proudly Australian-owned and HACCP-certified business, they’ve built a reputation for quality and innovation.
The Challenge
A move to a larger facility highlighted the need for a more efficient filling line to handle expanding production volumes across a wide range of products, from thin liquids to thick pastes. Reliability and local support were critical factors in choosing a supplier.
The Results
The Food Company installed Packserv’s Twin Head 5 litre filling line, increasing filling output by more than 50%. Alongside this equipment, they also utilised Packserv’s induction sealer and rental options, giving them flexibility to refine processes before committing to purchasing the sealer.
Why it Worked?
Packserv provided Australian-made, reliable equipment supported by fast, local technical service. The ability to experiment with rental machinery gave The Food Company flexibility, while Packserv’s problem-solving approach ensured customised solutions that met their unique production requirements.
Roccoco – Botanicals
Business Background
Founded in 2011, Roccoco began with a deeply personal mission. After struggling with persistent skin conditions, the founder set out to develop products that genuinely worked, starting with her own skin. That journey led to the development of a specialised range, and today, Roccoco Botanicals is recognised globally for its formulations that support acne-prone and sensitive skin, addressing concerns from eczema and pigmentation to aging.
As demand for their formulations has increased, the business has expanded in step. Today, Roccoco operates from a 3,500 sqm facility and exports internationally, with shipments already heading to the US, Canada, New Zealand and India. Expansion into Asia and the Middle East is also underway.
The Challenge
Before working with Packserv, Roccoco was hand-processing and packaging its products, an increasingly unsustainable method as global demand ramped up. Scaling operations to meet export market requirements meant more than just faster production; it required reliable, high-performance machinery and responsive local support.
The Results
Packserv’s full line packaging solution, including a filler, capper, labeller, and conveyor, provided Roccoco with the end-to-end capability to shift from manual work to streamlined, automated production.
Since integrating Packserv’s machinery, Roccoco has significantly reduced production time and can now complete a batch in a quarter of the time.
Why It Worked?
Packserv’s support team and the availability of locally sourced parts ensure that any service needs are quickly addressed, eliminating costly downtime and keeping production on track, as Roccoco enters new international markets.
Lawn Solutions
Business Background
Lawn Solutions, a membership-based organisation representing accredited turf growers across Australia, manufactures a complete range of lawn care products.
The Challenge
Before automating their production line, Lawn Solutions relied on a manual packaging process. This worked for smaller orders, though it became challenging as demand from customers continued to rise and a Bunnings contract expanded their distribution from zero to 180 stores overnight.
Their first step towards automation – purchasing equipment from an overseas supplier – proved unsuccessful when the machinery had issues from day one. The equipment proved extremely unreliable, and servicing it remotely was a challenging task. Without engineering expertise in-house, the team eventually returned the equipment, losing valuable time.
Through an online search, Lawn Solutions discovered Packserv. They were impressed with the local support, technical expertise, and quick turnaround. Packserv supplied and installed equipment that hasn’t missed a beat since the moment it was installed. This is far from the headaches and frustration they had experienced with imported machinery.
The Results
- An increase in throughput of 400% with less downtime.
- The in-house manufacturing model allowed Lawn Solutions to maintain control, keep the expertise in-house, and meet the demands of major retail contracts.
- Having a local supplier meant faster installation, easier training, and responsive after-sales service.
Why It Worked?
Packserv understood the situation and requirements of Lawn Solutions and delivered reliable, high-quality, Australian-made equipment backed by local training and support. This ensured uninterrupted production, increased productivity and the ability to meet crucial deadlines.
Drunken Sailor
Business Background
What began as a conversation over dinner with friends in 2012 became the foundation of a thriving Australian food manufacturing business. Founder Justin Arnoux was inspired by the idea of capturing the bold flavours, shared experiences, and enjoyment that quality food brings to people.
Raised in a family passionate about food, Justin developed an appreciation for flavour and craftsmanship from an early age. His father, a chef and baker, instilled the importance of quality ingredients and thoughtful preparation – values that continue to shape the business today.
For the first six years, Justin produced every batch from his home kitchen while working full time. Evenings were spent cooking around the routines of his housemates, refining recipes, and gradually building a loyal customer base. As demand increased, the business transitioned into a dedicated production facility where every dollar earned was reinvested into expanding capacity and improving production efficiency.
The Challenge
As production volumes grew, manual processes were no longer sustainable. Increasing output while maintaining product quality and consistency required a more efficient approach to manufacturing.
Justin began searching for an automation partner that could support the business both immediately and as it continued to expand. After comparing several machinery manufacturers, he selected Packserv for its Australian-made equipment, local technical support, and collaborative approach to designing a solution that matched his production requirements.
Rather than investing in an oversized production line from the outset, Justin wanted equipment that could grow with the business. Packserv’s modular machinery provided exactly that, allowing new equipment to be added as production increased. Features such as mobile castors also gave the flexibility to reconfigure the production layout as operational needs changed.
The option to rent equipment before purchasing provided additional confidence, enabling Justin to trial machinery and expand into contract manufacturing opportunities without significant upfront investment.
The Results
Since implementing the production line, including Packserv’s capping, labelling, printing, tables, and conveying equipment, the impact on production has been substantial. Automation has significantly increased daily batch throughput and optimised the operations. What once required long hours and manual effort can now be achieved more efficiently, freeing up time to focus on product development and business growth.
Why It Worked?
Implementing an automation solution designed around the stage of growth of the business, rather than a one-size-fits-all approach, has helped ensure success. Packserv’s modular equipment has given Justin the flexibility to invest progressively, scaling production as demand increases. Local manufacturing and technical support provided confidence and assistance would be readily available when needed, helping minimise downtime and maintain production continuity.
Combined with the flexibility of rental options and machinery designed for future expansion, the production line has become a long-term asset that continues to support the business’s growth.
Today, the business reflects the same passion and commitment it was founded on, strengthened by smart investment in automation that has enabled it to produce more efficiently, remain agile, and confidently plan for the future.
Nowchem
Business Background
For nearly 50 years, Nowchem, an Australian family-owned business, has built a reputation for quality manufacturing, long-term thinking, and adaptability. Established in 1977 and now operated by the second and third generations of the family, the company has evolved alongside changing market demands while maintaining committed to Australian manufacturing.
In the early 2000s, the business expanded from supplying bulk chemicals to pharmaceutical manufacturing and contract packaging, creating new opportunities for growth and diversification. Today, Nowchem operates multiple production lines and continues to invest in future expansion.
The Challenge
As the business grew, investing in reliable and serviceable packaging machinery became a priority. As a contract manufacturer working across multiple products and packaging formats, flexibility is essential. For the company, working with a local supplier also provides confidence that technical assistance, support, and spare parts are readily available when needed. The business needed packaging equipment that could respond quickly to customer demand, accommodate different container sizes and support future growth.
The Results
Today, the business continues to expand its manufacturing and contract packaging capabilities, supported by reliable Australian-made machinery and strong supplier partnerships. With multiple production lines operating and future growth on the horizon, the company remains focused on delivering quality outcomes for its customers while building sustainable long-term relationships throughout its supply chain.
While Australian-made packaging machinery may require a higher upfront investment, the long-term value has proven worthwhile.
“Having Australian-made equipment is important to us. The initial cost may be higher, but the ongoing value is there. You’re investing in machinery that will continue to support your business for years to come,” says John Lamont, Founder and Managing Director of Nowchem.
Packserv’s machinery allows the team to easily switch between different production requirements and container sizes using interchangeable change parts and filling cylinders. The company also values the equipment’s practical design, which simplifies cleaning, servicing, and maintenance. The ease of maintaining Packserv’s machinery can help minimise downtime and support efficient production scheduling across multiple lines.
“Packserv’s machines are much easier to pull down, clean, and reassemble. Maintenance is straightforward, and if you need to replace a spare part, it’s quick and easy,” says John.
An important aspect of working with Packserv has been the access to rental equipment. The ability to rent machinery before purchasing has allowed the business to respond quickly to new opportunities, test market demand and scale production without significant upfront investment. This flexibility has allowed the company to scale production with confidence while reducing investment risk.
John explains, “The rental option gives you the ability to trial machines. You can quickly respond to demand and see how a product performs in the market. The program also provides valuable hands-on experience. As the business grows, you can then move to purchasing equipment.”
Why It Worked?
The decision to partner with Packserv was driven by more than just machinery alone. Local support, customer service, and strong business relationships were important factors.
“When we’re looking at equipment, we always visit the factory. We prefer working with local providers and having a strong connection with our suppliers,” says John.
The company believes supplier relationships play a vital role in business success. “If you treat your suppliers well, they can help you look after your customers. Strong relationships help you through the difficult times as well as the good times,” he adds.
For this highly successful Australian manufacturer, packaging machinery is viewed as a long-term investment rather than a short-term purchase. The quality of Packserv’s equipment, combined with local technical support and readily available spare parts, provides confidence that the machinery will continue delivering well into the future.
“The longevity of the machines and the availability of spare parts and maintenance make them a much more sustainable option in the long term,” says John.
When asked what advice they would give businesses considering new packaging equipment, his answer is simple: “If you’re thinking about the long term, invest in equipment that can grow with your business and work with suppliers who will support you for years to come.”
Testimonials
“Packserv has been outstanding to deal with. From initial consultation to final delivery our ELF50 arrived in time to meet our tight client deadline. We also love the fact that they are an Aussie company and would highly recommend them for sales, service and support.”
Mark Pearce.
Pinnacle Beverages
“I am impressed with the quality and design of your conveyor, including the drip trays, transfer plates, roller bracket for the turntable and brackets for the filling station. Additionally, the conveyor operates very quietly!”
James Tompkins
Educational Vantage
As a family-owned and operated dip manufacturer, we are always looking for ways to engage with Australian businesses and to ensure we support other likeminded individuals and suppliers. For this reason, the partnership with Packserv was a no brainer!
At Fresh Fodder, our product range is ever changing and expanding, so by dealing with a local supplier, such as Packserv, our needs are met quickly and by a company who also believes in the importance of Australian made products. The more we support one another, now and into the future, will ensure the longevity of Australian-made products, both locally and internationally.”
Fresh Fodder
“We have been using Packserv for a few years now and in this time we have hired various machines. We have always found their service to be reliable, affordable and of high quality. Most of our dealings have been with Lance and every time we have found him very professional, friendly & helpful. He is always happy to support us with any questions we may have. He has been very helpful with setting up and talking us through each step with our hired machines. We are happy to continue our partnership and look forward to future dealings.”
Natasha Arlegui
Bio-cosmeticslab
“We are all big fans of Packserv, the service, and the team. We love being able to zoom in if there are problems. Thank you for always being reliable and friendly.”
Vanessa Megan – Founder & Formulator of Vanessa Megan™
Vanessa Megan
“Packserv have been invaluable to our business assisting us with our own packaging machinery as well as assisting us with hire machinery when we had special packaging needs outside our usual product service. Thanks Packserv team!”
Kirsten L.
Global Colours
“When we needed a quick method of packing a product, Packserv came to our aid with the correct machine. Installation and maintenance by Lance over the last five years has been very good and they are out here promptly to get us running again. The service has been so good that we transferred the short term hire into a permanent hire.”
Geoffrey Derrick – Product Development Manager
Campbell Chemicals
“Hello, I am Varvara Kuraeva, a CEO and co-founder of Good Spirits Co. We produce an alcoholic drink called Australian Baijiu.
Our experience working with the Packserv team for the past 3 years has been nothing but positive. One of the challenges we faced was around baijiu containing a high concentration of alcohol by volume and thus, requiring a non-electric bottling and labelling equipment. We were unsure where to start but with the Packserv team’s support we were able to find the best solution to suit our needs. Packserv has not only become our provider of on-demand packaging equipment but also our trusted advisor.
I am constantly impressed with the Packserv team’s wealth of knowledge, professionalism and excellent customer service. No request is ever too much – they continuously go the extra mile to help us and always with a positive attitude. Thank you very much Packserv for your ongoing support and impeccable service.”
Varvara Kuraeva
Good Spirits Co.
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