Packserv’s Clients and Success Stories
Some of Packserv's clients
Bippi Foods
Daris Kitchen
Greencorp Marine
Twisted Healthy Treats
Henkel
De Lorenzo
Nowchem
New Directions Australia
Bio-Cosmetics Lab
Vanessa Megan
Campbell Chemicals
Fresh Fodder
Global Colours
Kielty Irish
Good Spirits CO.
Pinnacle Brews
The Food Company
Educational Vantage
Nature's Shield
Roccoco Botanicals
Lawn Solutions
Bippi Foods
Daris Kitchen
Greencorp Marine
Twisted Healthy Treats
Henkel
De Lorenzo
Nowchem
New Directions Australia
Bio-Cosmetics Lab
Vanessa Megan
Campbell Chemicals
Fresh Fodder
Global Colours
Kielty Irish
Good Spirits CO.
Pinnacle Brews
The Food Company
Educational Vantage
Roccoco Botanicals
Lawn Solutions
Top Juice
Nature's Shield
Vida Labs Australia
Case studies
Nature’s Shield
Business Background
Nature’s Shield, founded in 2015, is an Australian company specialising in natural and organic products for people, plants, and animals. Originally starting with organic black seed oil, the brand has expanded its range and grown through health food stores and distributors, earning a reputation for high quality and trust among customers.
The Challenge
As demand increased, Nature’s Shield’s semi-manual packaging processes couldn’t keep up with growing production needs. They needed a solution that would improve efficiency, maintain product quality, and provide reliable local support.
The Results
By investing in a complete automated packaging line from Packserv, including a filler, capper, labeller, conveyors, infeed, and outfeed tables, Nature’s Shield more than doubled its output speed. Automation delivered both speed and accuracy, ensuring consistently well-presented products ready for market.
Why it Worked
Packserv’s machinery offered the right balance of quality, performance, and price, backed by responsive local service. This combination gave Nature’s Shield confidence to scale production while staying true to their promise of superior, affordable products.
The Food Company
Business Background
The Food Company has been producing premium condiments for more than 45 years, serving retail, wholesale, and food service markets locally and internationally. As a proudly Australian-owned and HACCP-certified business, they’ve built a reputation for quality and innovation.
The Challenge
A move to a larger facility highlighted the need for a more efficient filling line to handle expanding production volumes across a wide range of products, from thin liquids to thick pastes. Reliability and local support were critical factors in choosing a supplier.
The Results
The Food Company installed Packserv’s Twin Head 5 litre filling line, increasing filling output by more than 50%. Alongside this equipment, they also utilised Packserv’s induction sealer and rental options, giving them flexibility to refine processes before committing to purchasing the sealer.
Why it Worked?
Packserv provided Australian-made, reliable equipment supported by fast, local technical service. The ability to experiment with rental machinery gave The Food Company flexibility, while Packserv’s problem-solving approach ensured customised solutions that met their unique production requirements.
Roccoco – Botanicals
Business Background
Founded in 2011, Roccoco began with a deeply personal mission. After struggling with persistent skin conditions, the founder set out to develop products that genuinely worked, starting with her own skin. That journey led to the development of a specialised range, and today, Roccoco Botanicals is recognised globally for its formulations that support acne-prone and sensitive skin, addressing concerns from eczema and pigmentation to aging.
As demand for their formulations has increased, the business has expanded in step. Today, Roccoco operates from a 3,500 sqm facility and exports internationally, with shipments already heading to the US, Canada, New Zealand and India. Expansion into Asia and the Middle East is also underway.
The Challenge
Before working with Packserv, Roccoco was hand-processing and packaging its products, an increasingly unsustainable method as global demand ramped up. Scaling operations to meet export market requirements meant more than just faster production; it required reliable, high-performance machinery and responsive local support.
The Results
Packserv’s full line packaging solution, including a filler, capper, labeller, and conveyor, provided Roccoco with the end-to-end capability to shift from manual work to streamlined, automated production.
Since integrating Packserv’s machinery, Roccoco has significantly reduced production time and can now complete a batch in a quarter of the time.
Why It Worked?
Packserv’s support team and the availability of locally sourced parts ensure that any service needs are quickly addressed, eliminating costly downtime and keeping production on track, as Roccoco enters new international markets.
Lawn Solutions
Business Background
Lawn Solutions, a membership-based organisation representing accredited turf growers across Australia, manufactures a complete range of lawn care products.
The Challenge
Before automating their production line, Lawn Solutions relied on a manual packaging process. This worked for smaller orders, though it became challenging as demand from customers continued to rise and a Bunnings contract expanded their distribution from zero to 180 stores overnight.
Their first step towards automation – purchasing equipment from an overseas supplier – proved unsuccessful when the machinery had issues from day one. The equipment proved extremely unreliable, and servicing it remotely was a challenging task. Without engineering expertise in-house, the team eventually returned the equipment, losing valuable time.
Through an online search, Lawn Solutions discovered Packserv. They were impressed with the local support, technical expertise, and quick turnaround. Packserv supplied and installed equipment that hasn’t missed a beat since the moment it was installed. This is far from the headaches and frustration they had experienced with imported machinery.
The Results
- An increase in throughput of 400% with less downtime.
- The in-house manufacturing model allowed Lawn Solutions to maintain control, keep the expertise in-house, and meet the demands of major retail contracts.
- Having a local supplier meant faster installation, easier training, and responsive after-sales service.
Why It Worked?
Packserv understood the situation and requirements of Lawn Solutions and delivered reliable, high-quality, Australian-made equipment backed by local training and support. This ensured uninterrupted production, increased productivity and the ability to meet crucial deadlines.
Testimonials
“Packserv has been outstanding to deal with. From initial consultation to final delivery our ELF50 arrived in time to meet our tight client deadline. We also love the fact that they are an Aussie company and would highly recommend them for sales, service and support.”
Mark Pearce.
Pinnacle Beverages
“I am impressed with the quality and design of your conveyor, including the drip trays, transfer plates, roller bracket for the turntable and brackets for the filling station. Additionally, the conveyor operates very quietly!”
James Tompkins
Educational Vantage
As a family-owned and operated dip manufacturer, we are always looking for ways to engage with Australian businesses and to ensure we support other likeminded individuals and suppliers. For this reason, the partnership with Packserv was a no brainer!
At Fresh Fodder, our product range is ever changing and expanding, so by dealing with a local supplier, such as Packserv, our needs are met quickly and by a company who also believes in the importance of Australian made products. The more we support one another, now and into the future, will ensure the longevity of Australian-made products, both locally and internationally.”
Fresh Fodder
“We have been using Packserv for a few years now and in this time we have hired various machines. We have always found their service to be reliable, affordable and of high quality. Most of our dealings have been with Lance and every time we have found him very professional, friendly & helpful. He is always happy to support us with any questions we may have. He has been very helpful with setting up and talking us through each step with our hired machines. We are happy to continue our partnership and look forward to future dealings.”
Natasha Arlegui
Bio-cosmeticslab
“We are all big fans of Packserv, the service, and the team. We love being able to zoom in if there are problems. Thank you for always being reliable and friendly.”
Vanessa Megan – Founder & Formulator of Vanessa Megan™
Vanessa Megan
“Packserv have been invaluable to our business assisting us with our own packaging machinery as well as assisting us with hire machinery when we had special packaging needs outside our usual product service. Thanks Packserv team!”
Kirsten L.
Global Colours
“When we needed a quick method of packing a product, Packserv came to our aid with the correct machine. Installation and maintenance by Lance over the last five years has been very good and they are out here promptly to get us running again. The service has been so good that we transferred the short term hire into a permanent hire.”
Geoffrey Derrick – Product Development Manager
Campbell Chemicals
“Hello, I am Varvara Kuraeva, a CEO and co-founder of Good Spirits Co. We produce an alcoholic drink called Australian Baijiu.
Our experience working with the Packserv team for the past 3 years has been nothing but positive. One of the challenges we faced was around baijiu containing a high concentration of alcohol by volume and thus, requiring a non-electric bottling and labelling equipment. We were unsure where to start but with the Packserv team’s support we were able to find the best solution to suit our needs. Packserv has not only become our provider of on-demand packaging equipment but also our trusted advisor.
I am constantly impressed with the Packserv team’s wealth of knowledge, professionalism and excellent customer service. No request is ever too much – they continuously go the extra mile to help us and always with a positive attitude. Thank you very much Packserv for your ongoing support and impeccable service.”
Varvara Kuraeva
Good Spirits Co.
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